Do You Offer Mailed Patterns or Kits of Your Designs?
Yes! Simply request the design you want from our partners by clicking on the links below:How Much Fabric Do I Need?
- Divide each number of the stitch count by your preferred fabric count
- Add 6 inches to each of those numbers to allow for matting and framing
- If you’re working in centimeters, multiply the final size by 2.54 to convert from inches
Example: If the finished design size is 12x12, then you'll need a piece of fabric 18x18.
Where Can I Find Oversized Fabric?
See our list of partners above - they have everything you'll need to complete our designs.
Help! I Can't Figure Out How to Download My Order!
You can download your order using any one of the following methods:
1) When you place an order on our website, a thank you page is displayed with pink text at the top that says "Click here to download your digital goods." Clicking the text opens a new window where you can download your order.
2) Log into your account on our website. Click the pink "View" button beside your order, then scroll down below the item images. Click the pink "Download Here" text to download your order.
3) An order confirmation with a pink download button is automatically sent to the email you provided at checkout. Click the button and follow the prompts to download your order.
If you can't find your order confirmation, first check your spam/junk folders (known as Promotions if you're on Gmail) and look for an email from email@example.com with the subject "Thank you for your order from The Cross Stitch Studio!".
If you still cannot locate it, then click here. A new order confirmation will be sent to the email address you provided at checkout.
How Much Time Do I Have to Download My Order?
You may download your files at any time after placing your order. There is no deadline and download attempts are unlimited as well.
Do You Offer Discounts?
Coupon codes are case-sensitive and cannot be combined. Enter them during the final step at checkout.
Do You Offer Refunds or Exchanges?
Because your order is digitally delivered, we are unable to offer refunds or exchanges after the files are downloaded. Please contact us if you have problems with your order and we'll be happy to assist you.